SHAHVA — TERMS & CONDITIONS

Last Updated: August 9, 2026

Welcome to Shahva. These Terms & Conditions apply to your use of the Shahva website and to all purchases made through shahva.com.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Shahva

Shahva is an online watch store serving customers in Pakistan.

In these Terms & Conditions, “Shahva,” “we,” “us,” and “our” refer to Shahva. “You” and “your” refer to the customer or visitor using our website.

2. Using Our Website

You agree to use Shahva.com only for lawful purposes.

You must not:

  • Provide false or misleading information.
  • Place fraudulent or unauthorized orders.
  • Attempt to interfere with the operation or security of the website.
  • Copy or misuse Shahva’s website content, branding or materials.
  • Use the website in a way that may harm Shahva or other customers.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications and prices displayed on our website are accurate.

Product photographs may appear slightly different depending on your device, screen settings and lighting conditions.

If we identify an error in product information or pricing, we reserve the right to correct the information and, where necessary, contact the customer before processing the order.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed, Shahva may contact the customer to provide an alternative solution or cancel the affected order and issue an applicable refund.

5. Prices and Currency

All prices displayed on Shahva.com are in Pakistani Rupees (PKR) unless otherwise stated.

The applicable product price and any applicable delivery charges will be displayed before the customer completes the purchase.

We may update product prices from time to time. A price change will not affect an order that has already been confirmed at the applicable price.

6. Placing an Order

To place an order, customers must provide accurate and complete information, including:

  • Full name
  • Valid phone number
  • Email address
  • Complete delivery address
  • Correct product and quantity

Shahva may contact the customer to verify order information before dispatch.

Providing incorrect or incomplete information may result in delivery delays or cancellation of the order.

7. Order Acceptance

Submitting an order through our website means that you have requested to purchase the selected product.

Orders may be reviewed and verified before dispatch.

Shahva may decline or cancel an order where:

  • The product is unavailable.
  • Customer information cannot be verified.
  • Incorrect information has been provided.
  • There is a reasonable concern regarding fraudulent or unauthorized activity.

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Return & Refund Policy.

8. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

Where COD is selected, payment is collected at the time of delivery according to the applicable courier service.

Customers should only place orders they genuinely intend to receive.

Repeated refusal of confirmed COD orders may result in restrictions on future COD orders.

9. Shipping and Delivery

Shahva currently delivers orders within Pakistan.

Delivery time may vary depending on the destination, courier service, weather, public holidays and circumstances outside our reasonable control.

The estimated delivery time shown on the website or communicated to the customer is an estimate and may vary.

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

For detailed delivery information, please refer to our Shipping Policy.

10. Returns and Exchanges

Shahva offers a 7-day return and exchange period from the date of delivery, subject to the conditions stated in our Return & Refund Policy.

Eligible products generally need to be unused, unworn, in their original condition and accompanied by the original packaging and included items.

For complete requirements, return procedure, applicable costs and refund information, please refer to our:

Return & Refund Policy

11. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or incomplete product, please contact Shahva as soon as possible.

Customers may be asked to provide:

  • Order number
  • Customer name
  • Phone number
  • Photos of the product and packaging
  • A continuous unboxing video where applicable
  • Details of the issue

Each claim will be reviewed according to our Return & Refund Policy.

12. Unboxing Video

Customers are strongly advised to record a continuous video while opening their parcel.

For claims relating to a damaged, defective, incorrect, incomplete or missing product, Shahva may require an unboxing video showing:

  • The parcel before opening
  • The shipping label/order number
  • The condition of the outer packaging
  • The contents of the parcel
  • The product and any visible issue

The original packaging should be kept until the claim has been resolved.

13. Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact and delivery information.
  • Being available to receive their order.
  • Checking the product after delivery.
  • Following the applicable return and exchange procedure.
  • Keeping the original packaging when making a product-related claim.
  • Providing truthful information to Shahva.

14. Intellectual Property

The Shahva name, logo, website design, photographs, graphics, written content and other original materials available on Shahva.com are owned by Shahva or used with appropriate rights.

You may not reproduce, copy, modify, distribute or commercially use Shahva content without prior written permission.

15. Third-Party Services

Shahva may use third-party services to operate the website and fulfill orders, including payment services, courier services, website hosting, security and other technical services.

Third-party services may have their own terms and privacy policies.

16. Website Availability

We make reasonable efforts to keep Shahva.com available and functioning correctly.

However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, internet problems or other circumstances beyond our reasonable control.

17. Privacy

Information provided by customers is handled according to our Privacy Policy.

Our Privacy Policy explains what information we collect, why we collect it and how it may be used.

18. Limitation of Liability

Shahva will take reasonable steps to provide the products and services described on our website.

To the extent permitted by applicable law, Shahva is not responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, natural events, technical failures or other unforeseen circumstances.

Nothing in these Terms is intended to remove any rights that cannot legally be excluded.

19. Changes to These Terms

Shahva may update these Terms & Conditions when necessary to reflect changes to our website, products, services or applicable requirements.

The updated version will be published on this page with a revised Last Updated date.

20. Contact Shahva

If you have questions regarding these Terms & Conditions, please contact us:

Shahva
Email: support@shahva.com
Website: shahva.com

You can also contact us through our Contact Us page.