SHAHVA — SHIPPING & DELIVERY POLICY

At Shahva, we aim to deliver your order safely and within the estimated delivery timeframe. This Shipping & Delivery Policy explains our delivery areas, estimated delivery times, shipping charges and important information regarding your order.

1. Delivery Locations

Shahva currently delivers orders within Pakistan.

We do not currently offer international shipping.

Delivery availability may vary depending on the customer’s location and the courier service operating in that area.

2. Order Processing

After you place an order, our team may review and verify the order details before dispatch.

Orders are generally processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

You may be contacted by our team to confirm your:

  • Name
  • Phone number
  • Delivery address
  • Order details

Providing accurate information helps us process and deliver your order without unnecessary delays.

3. Estimated Delivery Time

After dispatch, the estimated delivery time is generally:

Major cities: 2–4 business days
Other areas: 3–7 business days

These are estimated delivery times and are not guaranteed deadlines.

Actual delivery time may vary depending on the destination, courier operations, weather, public holidays and other circumstances outside Shahva’s reasonable control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed or communicated to the customer before the order is completed.

If Shahva is offering free shipping on an order or during a promotion, the applicable offer will be clearly stated on the website.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

For COD orders, payment is collected when the order is delivered.

Customers should provide a valid phone number and complete delivery address so that the courier can contact them when required.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

This should include, where applicable:

  • Full name
  • House/building number
  • Street/area
  • City
  • Province
  • Postal code
  • Active phone number

Shahva is not responsible for delivery delays caused by incorrect, incomplete or outdated customer information.

If you notice an error in your delivery information, contact Shahva as soon as possible before the order is dispatched.

7. Courier Delivery

Once your order has been handed over to the courier, delivery is managed by the applicable courier service.

The courier may contact you by phone or message to arrange delivery.

Delivery times may be affected by courier workload, weather, public holidays, security conditions, road closures or other circumstances outside Shahva’s control.

8. Failed Delivery

If delivery cannot be completed because the customer:

  • Is unavailable
  • Cannot be reached
  • Provides an incorrect address
  • Refuses the parcel
  • Does not respond to the courier

the courier may make another delivery attempt or return the parcel to Shahva, depending on the courier’s procedures.

Additional shipping costs may apply if a parcel needs to be re-dispatched because of customer-related delivery failure.

9. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, unexpected delays can sometimes occur.

Possible causes include:

  • Weather conditions
  • Public holidays
  • Courier delays
  • High order volumes
  • Road closures
  • Operational disruptions
  • Unforeseen circumstances

If your order appears to be significantly delayed, please contact Shahva with your order number so we can assist you.

10. Order Tracking

Where tracking information is available, Shahva may provide the customer with the relevant tracking details after the order has been dispatched.

Tracking updates are provided by the courier and may take some time to appear after dispatch.

11. Inspecting Your Parcel

We recommend checking the parcel and product carefully when you receive your order.

For protection against delivery-related disputes, customers are strongly advised to record a continuous unboxing video before opening the parcel.

For claims involving a damaged, defective, incorrect, incomplete or missing product, Shahva may require an unboxing video showing:

  • The unopened parcel
  • Shipping label
  • Order number
  • Outer packaging
  • Opening of the parcel
  • Product received
  • Any visible damage or issue

Please keep the original packaging until any issue has been resolved.

For complete information, please see our Return & Refund Policy.

12. Damaged or Incorrect Delivery

If you receive a damaged, defective, incorrect or incomplete product, please contact Shahva as soon as possible.

Please provide:

  • Order number
  • Customer name
  • Phone number
  • Photos of the parcel and product
  • Unboxing video where applicable
  • Description of the issue

We will review the information and handle the matter according to our Return & Refund Policy.

13. Delivery Confirmation

An order is considered delivered when the courier’s delivery status indicates that the parcel has been delivered to the provided delivery address or received by the customer or an authorized recipient.

If you believe an order has been marked as delivered incorrectly, contact us promptly so we can investigate with the courier.

14. Delivery to an Authorized Person

If you are unavailable when the courier arrives, the parcel may be received by another person at the provided delivery address where permitted by the courier.

Customers are responsible for ensuring that someone trustworthy is available to receive the order.

15. Changes to Delivery Information

If you need to change your delivery address after placing an order, contact Shahva as soon as possible.

We cannot guarantee that an address change will be possible once the order has been dispatched.

Any additional delivery charges resulting from an approved address change may be the customer’s responsibility.

16. Shipping Policy Updates

Shahva may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, courier arrangements or business operations.

The updated version will be published on this page with a revised Last Updated date.

17. Contact Us

If you have questions about your order or delivery, please contact Shahva:

Shahva
Email: support@shahva.com
Website: shahva.com

You can also contact us through our Contact Us page.