SHAHVA — RETURN & REFUND POLICY

Last Updated: [09-08-2026]

At Shahva, we want you to be completely satisfied with your purchase. If you receive a defective, damaged, incorrect, or otherwise eligible item, you may request a return or exchange in accordance with the policy below.

1. Return Window

We offer a 7-day return and exchange window from the date your order is delivered.

To be eligible, the return request must be submitted within 7 calendar days of delivery.

Items returned after this period may not be accepted.

2. Conditions for Return

To qualify for a return or exchange:

• The watch must be unused and unworn.
• The watch must be returned in its original condition and packaging.
• All original accessories, tags, protective materials and included items should be returned with the watch.
• The watch must not show signs of wear, damage, alteration or misuse.
• The order must be verifiable through the order number and customer details.
• The return request must be submitted within the 7-day return period.

3. Parcel Opening / Unboxing Video

For your protection and ours, we strongly recommend recording a continuous unboxing video when opening your parcel.

For claims involving a damaged, defective, incorrect, incomplete, or missing item, an unboxing video is required to help us verify the condition of the parcel and product at the time of delivery.

The video should:

1. Start before opening the parcel.
2. Clearly show the shipping label/order number.
3. Show the condition of the outer packaging.
4. Show the parcel being opened continuously without cuts or edits.
5. Clearly show the watch and all items received.
6. Show any damage, defect, missing item or incorrect product.

Please keep the original packaging until your return request has been resolved.

Important: Do not post your unboxing video publicly. Send it directly to Shahva through our official customer-support channel.

4. Damaged or Defective Products

If your watch arrives damaged or defective, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Customer name
• Clear photos of the product and packaging
• Unboxing video
• Description of the issue

After reviewing the information, Shahva will determine whether the item qualifies for a replacement, exchange or refund.

5. Incorrect or Missing Item

If you receive a watch different from the one you ordered, or an item/accessory is missing from your order, contact us within 48 hours of delivery.

We will review your order details and provided evidence and, where the claim is verified, arrange an appropriate replacement, exchange or refund.

6. Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the 7-day return window, provided the watch is unused, unworn and in its original condition and packaging.

For change-of-mind returns, return shipping costs are the customer’s responsibility.

The original delivery/shipping charge, if separately charged, may not be refundable.

7. Returns for Damaged / Incorrect Orders

If Shahva sends an incorrect product or the product is confirmed to have arrived damaged or defective, Shahva will cover the applicable return shipping cost.

We will provide instructions for returning the item after the claim has been reviewed.

8. Non-Returnable Conditions

A return may not be accepted if:

• The watch has been worn or used.
• The product has been damaged through misuse or accidental damage after delivery.
• The watch has been modified, repaired or altered by someone other than Shahva or an authorized service provider.
• Original packaging or important accessories are missing.
• The return request is made after the 7-day return period.
• The item shows signs of wear that were not present at the time of delivery.
• The returned product does not match the original order.

9. Exchange

If an eligible product qualifies for an exchange, we will provide instructions for returning the original item.

An exchange is subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

10. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method.

For Cash on Delivery orders, Shahva may request the customer’s bank account, JazzCash, Easypaisa or other appropriate payment details to process the refund.

Refund processing may take 5–7 business days after the return has been approved, depending on the payment method and financial institution.

11. Refund Amount

For an approved return, the eligible product amount will be refunded according to the applicable return conditions.

For customer-requested/change-of-mind returns, return shipping costs are the customer’s responsibility.

For verified damaged, defective or incorrect orders, Shahva will handle the applicable return shipping arrangement.

12. How to Request a Return

To request a return or exchange, contact Shahva through our official customer-support channel and provide:

Order Number:
Customer Name:
Phone Number:
Reason for Return:
Photos/Video:

For damaged, defective, incorrect or incomplete orders, include the required continuous unboxing video.

Our team will review the request and provide the next steps.

13. Return Shipping Address

Do not send a product back without receiving return instructions from Shahva.

Once your return request is approved, we will provide the appropriate return address and shipping instructions.

14. Inspection

All returned products are inspected before an exchange or refund is approved.

The inspection is performed to verify:

• Product condition
• Order authenticity
• Accessories and packaging
• Reported damage or defect
• Compliance with the return conditions

15. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: support@shahva.com
Website: Shahva.com
Customer Support: Contact Us page