SHAHVA ASSISTANCE

Frequently Asked Questions

Find answers to the most common questions about Shahva watches, orders, shipping, payments, returns and more.

1. How can I care for my Shahva watch?

To keep your Shahva watch looking its best, avoid unnecessary impacts, excessive moisture and harsh chemicals. Clean it gently with a soft, dry cloth and store it safely when not in use. For specific care instructions, please refer to your watch's product details.

Warranty coverage may vary depending on the specific watch. Please check the product description for warranty information or contact our customer support team before purchasing if you need clarification.

Yes, Shahva delivers across Pakistan, subject to courier service availability in your area. Delivery times may vary depending on your location and courier service. You will receive relevant order and tracking information once your order has been dispatched.

Shahva offers returns and exchanges according to our applicable Return & Exchange Policy. Products must meet the eligibility requirements stated in the policy. If you need to request a return or exchange, contact our customer support team with your order details and we will guide you through the process.

COMMON INQUIRIES

General

What is Shahva?

Shahva is a modern watch brand focused on timeless design, refined details and effortless everyday style. Our collection is created for those who believe a watch is more than just a timepiece — it's part of their presence

Shahva brings together timeless design, refined details and everyday elegance to offer watches that complement your personal style. We focus on creating a premium experience from choosing your watch to receiving it at your doorstep.

Yes. Our watches are selected to complement both everyday outfits and special occasions. For the best experience, we recommend following the care instructions provided for your specific watch.

Yes. Shahva offers a range of stylish watches designed to suit different preferences and personal styles. Explore our collection to find the timepiece that best matches your look and occasion.

We aim to provide products that match their descriptions and specifications shown on our website. For detailed information about a specific watch, you can always contact our customer support team before placing your order.

SUPPORT & CONCIERGE

Orders & Payments

How can I place an order?

Simply choose your preferred Shahva watch, click “Buy Now” or add it to your cart, enter your contact and delivery details, and complete your order

Yes, you can contact Shahva through WhatsApp for assistance with your order, product details or any questions before making a purchase

We accept multiple payment options for your convenience, including Cash on Delivery, JazzCash, Easypaisa, and Bank Transfer. Available payment options and instructions will be provided during the ordering process.

Yes, Cash on Delivery is available across Pakistan for eligible orders. Availability may vary depending on the delivery location

Yes. Once your order has been successfully placed, you will receive an order confirmation using the contact details provided during checkout.

Yes. If you need to change or cancel your order, please contact Shahva customer support as soon as possible. We’ll do our best to accommodate your request before the order is processed or dispatched.

Please contact Shahva customer support as soon as possible with your order number and the correct delivery details. We’ll do our best to update the information before your order is dispatched.

LOGISTICS & TRANSIT

Shipping & Delivery

Do you deliver all across Pakistan?

Yes, Shahva offers delivery across Pakistan. Orders are shipped through reliable courier services, subject to service availability in your area.

Orders are generally delivered within 3–5 working days, depending on your location and courier service. Delivery to remote areas may take slightly longer.

Yes, shipping is free across Pakistan on Shahva orders, unless otherwise stated on the website.

Once your order has been dispatched, we’ll provide the relevant tracking information so you can follow your shipment. You can also contact our support team for an order update.

If your order is delayed beyond the expected delivery timeframe, please contact Shahva support with your order details. We’ll check the shipment status with the courier and assist you accordingly.

If you miss your delivery, the courier may attempt to deliver your order again. Please stay available on your provided contact number, or contact Shahva support if you need assistance with the delivery.

CLIENT SERVICES & POLICIES

Returns & Exchanges

We offer a seamless, complimentary process for all eligible timepieces. Should you require further assistance, our client concierge atelier is always at your service.

Do you offer returns or exchanges?

Yes, Shahva offers easy returns and exchanges within 7 days of delivery, subject to our return and exchange conditions.

We offer a 7-day return and exchange policy. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us within 7 days of receiving your order. A clear unboxing/opening video of the package, showing the courier label and product condition, is mandatory for return or exchange claims. Claims without the required opening video and visible courier label may not be accepted.

You can request a return or exchange within 7 days of receiving your order. Requests submitted after this period may not be eligible.

Contact Shahva customer support within 7 days of delivery and provide your order number, reason for the request, and clear photos or videos of the product if required. Our team will guide you through the process.

The watch should be unused, undamaged and in its original condition, with the original packaging and accessories included. Products showing signs of use or damage caused after delivery may not qualify for a return.

Return shipping charges depend on the reason for the return. If the product is received damaged, defective, or incorrect, Shahva will review the case and guide you regarding the return shipping.

Once we receive the returned product, our team will inspect it and process the eligible return or exchange as soon as possible. Processing time may vary depending on the product and courier service.

Customer Support

Our dedicated concierge desk is available to ensure your experience with Shahva watches remains exemplary. Reach out for assistance with orders, authentication, and lifetime maintenance.

How can I contact Shahva customer support?

You can contact Shahva customer support through the contact details provided on our Contact Us page. For order-related inquiries, please include your order number so our team can assist you quickly.

Please contact us within 7 days of receiving your order and provide clear photos/videos of the product. A complete unboxing/opening video showing the courier label is mandatory for damage claims. This helps us verify the condition of the package at the time of delivery.

Please contact Shahva support within 7 days of delivery and provide your order details along with a clear unboxing/opening video showing the courier label and the product received. Our team will review the claim and guide you through the exchange process.

Our support team aims to respond to customer inquiries as quickly as possible, usually during our business hours. Response times may vary depending on the volume of inquiries.

Still Have Questions?

Our team is here to help. If you couldn't find the answer you were looking for, feel free to contact Shahva.

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