SHAHVA — PRIVACY POLICY

Last Updated: August 9, 2026

At Shahva, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details
  • Product and purchase information
  • Payment-related information necessary to process your order
  • Information you provide when contacting our customer support
  • Information submitted through our contact forms

We only request information that is reasonably necessary to provide our products and services.

2. Information Collected Automatically

When you visit Shahva.com, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Website interaction information
  • Date and time of your visit
  • Referring website or source

This information may be used to improve website performance, security and customer experience.

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and communicate order details
  • Provide customer support
  • Respond to inquiries
  • Process returns, exchanges and refunds
  • Improve our products and website
  • Prevent fraud, abuse and unauthorized activity
  • Maintain website security
  • Comply with applicable legal requirements
  • Communicate important information about your order or account

We do not use your personal information for purposes unrelated to our services without a valid reason or, where required, your consent.

4. Order and Checkout Information

When you place an order through our website, the information you provide is used to process and fulfill your purchase.

This may include your:

Name, phone number, email address, delivery address and order details.

This information may be shared with service providers involved in fulfilling your order, such as delivery and payment service providers, only when necessary to complete the transaction.

5. Payment Information

Payments may be processed through the payment methods made available during checkout.

Shahva does not intentionally store complete payment card details on its website unless a payment service specifically processes and securely stores such information on our behalf.

Payment information is handled according to the security practices and privacy policies of the relevant payment provider.

6. Shipping and Delivery

To deliver your order, we may provide necessary customer information to our shipping or courier partners.

This may include:

  • Customer name
  • Phone number
  • Delivery address
  • Order number
  • Delivery-related information

The information is shared only to the extent reasonably necessary to deliver your order.

7. WhatsApp and Customer Support

If you contact Shahva through WhatsApp, email, phone or our contact form, we may receive the information you choose to provide.

This information may include your name, phone number, email address, order number and details of your inquiry.

We use this information to respond to your request and provide customer support.

8. Cookies

Shahva may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember certain preferences
  • Keep shopping cart functionality working
  • Understand how visitors use our website
  • Improve website performance
  • Maintain website security

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

9. Analytics and Website Services

We may use website analytics and technical services to understand how visitors interact with Shahva.com and to improve the website.

These services may collect technical information such as device type, browser information, pages visited and general website activity.

Where third-party services are used, their handling of information may also be subject to their respective privacy policies.

10. How We Protect Your Information

We take reasonable technical and organizational measures to protect customer information from unauthorized access, misuse, loss or disclosure.

Our website uses HTTPS/SSL security to help protect information transmitted through the website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Sharing of Information

Shahva does not sell customers’ personal information.

We may share necessary information with trusted service providers when required to operate our business, such as:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting and technical service providers
  • Website analytics or security services
  • Customer support services

These parties receive only the information reasonably necessary to perform their relevant services.

12. Legal Requirements

We may disclose personal information when reasonably necessary to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests from authorities
  • Protect our website, customers or business
  • Investigate fraud, security issues or unauthorized activity
  • Enforce our terms and policies

13. Data Retention

We retain customer information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order information may be retained for customer service, returns, refunds, accounting, record-keeping, fraud prevention and legal or regulatory requirements.

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

14. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Ask questions about how your information is used
  • Withdraw consent where processing is based on consent

To make a privacy-related request, contact us using the details below.

15. Children’s Privacy

Shahva’s website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes unrelated to providing our services.

16. Third-Party Links

Our website may contain links to third-party websites, services or social media platforms.

Shahva is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

Any updated version will be published on this page with a revised August 9, 2026 date.

18. Contact Us

If you have questions about this Privacy Policy or how Shahva handles your information, please contact us:

Shahva
Email: support@shahva.com
Website: shahva.com

You may also contact us through our Contact Us page.